Don't worry if you can't get your payment to go through as this may be a simple issue. Please follow the below steps.
- Please check your payment details are entered correctly. One small mistake may cause a payment problem so do ensure they are entered correctly.
- A 'Chat Box' will be in the bottom right corner of your screen, please click on this and one of our customer service representatives will be ready to help.
- If you can't use our 'Chat' feature, please contact us on our freephone number 0800 033 70 20 and a customer service representative will be ready to help. (Lines open Mon-Fri 9:00 - 17:00) If it is out of ours please send us an email.